Privacy Policy

Last updated: 1st November 2024

1. Introduction

VirtuDesk (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and secure your personal information when you use our website, virtudesk.eu (“Website”), including the use of cookies and contact forms.

2. Data Administrator

VirtuDesk Polska Sp. z o. o., registered and based in Wrocław, Gołnowska 19, 54-315, Poland, acts as the Data Controller of your personal data in accordance with the Swiss Federal Act on Data Protection (revFADP) and Article 13 (1) of the General Data Protection Regulation of 27 April 2016 (GDPR). For questions related to your personal data, you can contact us via email: contact@virtudesk.eu or postal mail at our registered address.

3. Types of Personal Data Collected

We may collect and process the following types of personal data:

  • Identification Data: Name, surname, job title, company name.

  • Contact Information: Email address, telephone number.

  • Technical Data: IP address, browser type and version, operating system, device type, and browsing behavior.

  • Communication Data: Any information voluntarily provided by users via our contact forms or email correspondence.

4. How We Collect Your Personal Data

We collect your personal data through:

  • Contact Forms: When you voluntarily fill in forms to request information or consultation. When you submit a contact form on our website, you agree to allow VirtuDesk to process your personal data, including your name, email address, and telephone number, for the purpose of responding to your inquiries and providing you with information about our services. You acknowledge that you can request the deletion of your personal data at any time by sending an email to contact@virtudesk.eu or by writing to VirtuDesk Polska Sp. z o. o., registered and based in Wrocław, Gołnowska 19, 54-315, Poland, including a statement with this request. You also acknowledge your right to access your data, and that providing your data is voluntary; however, refusal to provide data means you will not receive commercial information from VirtuDesk Polska Sp. z o.o.

  • Cookies and Similar Technologies: Automatically when you interact with our Website, to improve user experience and analyze web traffic.

5. Use of Cookies

Our Website uses cookies, small text files placed on your device, to:

  • Provide essential website functionalities.

  • Analyze site usage and improve user experience.

  • Customize content and provide relevant information.

You have control over cookies through your browser settings. You may decline cookies, although doing so may affect your experience on our Website.

6. Purposes of Data Processing

We process your data for:

  • Responding to inquiries submitted via contact forms.

  • Providing requested information about our services.

  • Enhancing Website performance and user experience.

  • Ensuring the security and integrity of our Website.

  • Compliance with applicable legal obligations.

7. Legal Basis for Processing

We process your personal data based on:

  • Your explicit consent provided when submitting contact forms or accepting cookies.

  • Our legitimate interests in improving website functionality, communication efficiency, and ensuring the security of our systems.

  • Compliance with legal obligations where applicable.

8. Data Sharing and Transfers

We do not sell, trade, or transfer your personal data to third parties without your explicit consent, except:

  • To trusted service providers who help operate our Website and business, subject to confidentiality obligations.

  • Where required by law or to protect our legal rights.

9. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, after which it is securely deleted or anonymized. Specific retention periods vary depending on the data type and legal obligations.

10. Data Security

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

11. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data we hold.

  • Request correction of inaccurate or incomplete data.

  • Request erasure of your personal data.

  • Restrict or object to processing of your data.

  • Request data portability of your personal data.

  • Withdraw consent at any time (where consent is the legal basis for processing).

To exercise any of these rights, please contact us at contact@virtudesk.eu.

12. Changes to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the date of last update will be indicated at the top.

13. Contact Information

For any questions or requests related to this Privacy Policy, please contact:

VirtuDesk Polska Sp. z o. o.
Gołnowska 19, 54-315, Wrocław, Poland

Email: contact@virtudesk.eu