How to find a sustainable process for RPA?
Guidelines for Selecting the Best Processes for Robotic Process Automation
1
Rule-based & repetitive process
Does the process follow clearly defined business rules and decision trees?
2
Degree of standardization
How high is the degree of standardization of the process and the required inputs and outputs?
3
Structured data and digitalization
To what extent is the process and the trigger/starting point of the process digitized or can it be automated?
4
Medium to high volume
How many transactions are carried out as part of the process and to what extent are employees involved/necessary?
5
Number of manual activities
How many manual steps are there in the process and how are system breaks handled?
6
Risks and interface to the customer
How high is the risk associated with the process and to what extent can customers be negatively affected?
